Service Automation and the Robot Age in Business

October 1, 2017

In-depth interview with Dr. Mary Lacity, a distinguished academic who most recently co-authored Robotic Process Automation and Risk Mitigation: The Definitive Guide and Service Automation: Robots and the Future of Work. Take a look at how these systems are impacting business and what they will mean to the future.

Host: Hal Deane

Produced By: Hal Deane, Sean Gabris, Marc Wanninger, Jerry Strutynski, Chanti Harris-Walker and Curtis Hoffman.

Guest: Dr. Mary Lacity

About Dr. Lacity: Dr. Mary Lacity, a Curator’s distinguished professor at UMSL and Visiting Scholar at MIT CISR. She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She is also a Senior Editor on editorial boards of multiple high profile trade publications on information technology, and most recently co-published “Service Automation: Robots and the Future of Work" along with Leslie P. Willcocks from the London School of Economics.

 

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